Return Policy

Order Cancellations

If you need to change or cancel your order, please contact us at flyingcandies.art@gmail.com as soon as possible. Once an order has shipped, it can no longer be canceled and will be subject to our Return Policy.

Returns

If you change your mind or decide that your purchase is not right for you, you may request a return within 30 days of delivery.

To start a return, please contact us at flyingcandies.art@gmail.com with your order number. We will provide return instructions and the return address.

Customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Because our pieces are fragile, we kindly ask that you pack them carefully for their journey back to us. We recommend insuring your return shipment. To be eligible for a refund, returned items must arrive unbroken and in their original condition.

Damaged, Defective, or Incorrect Items

If there's a problem with your order, we're sorry, and we'll make it right.

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us at flyingcandies.art@gmail.com within 5 days of delivery with your order number and photos showing the issue.

For items damaged in transit, please also include photos of the packaging and keep the item and packaging until we have reviewed your request.

Once the issue is confirmed, we will provide a replacement or refund at no additional cost to you.

Natural Variations

For pieces that are finished by hand, slight variations may naturally occur from piece to piece. These variations are part of what makes each piece unique and are not considered defects.

Exceptions

Custom or personalized items cannot be returned unless they arrive damaged or defective.

Refunds

Refunds will be issued to your original payment method after we receive and inspect the returned item. Please allow up to 10 business days for the refund to be processed.